If a researcher no longer needs an appointment, they must contact the iubfccf to cancel. Depending on the amount of notice provided, a cancellation fee may apply. Please see below for the cancellation policies. Providing more than one business day’s advance notice of cancellation allows instrument time to be made available for other researchers to book in a timely manner.

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• More than 1 full business day notice – No fee

• Less than 1 full business day notice – Full fee for the scheduled reservation, unless that time can be rebooked by another user or lab

• Extenuating circumstances – evaluated on a case-by-case basis

  • We encourage users to keep core staff informed if there are any issues with samples, delays, or other scheduling concerns.

• No shows - will be billed for the entire time scheduled

• Users who notify the facility in a timely manner before their appointment have a 15-minute grace period before their time is billed

  • If you are running behind, please keep core staff informed

  • Failure to notify the facility will result in the appointment time being billed from the start of the appointment

• If a user is late, their experiment may not be able to be completed

• If an excess amount of time is scheduled, the entirety of the time scheduled will be billed

  • For example, if a researcher schedules a two hour appointment and only uses one hour, they will be billed for two hours.